Canada's Air Passenger Protection Regulations cover flights to, from and within Canada, including connections.
Three kinds of disruption
- Within the airline's control: compensation plus care and rebooking or refund.
- Within its control but required for safety: care and rebooking or refund, no compensation.
- Outside its control (weather, airport issues, security): rebooking or refund rights only.
Compensation for delays within airline control (large airlines)
| Arrival delay | Amount |
|---|---|
| 3–6 hours | CAD 400 |
| 6–9 hours | CAD 700 |
| 9+ hours | CAD 1,000 |
Small airlines pay lower amounts. You must claim with the airline within one year; if you're unhappy with the response, you can complain to the Canadian Transportation Agency. The rules have been under revision, so check the CTA's website for the current version before claiming.