Under U.S. DOT refund rules that took effect for airlines in October 2024, you are entitled to a cash refund (to your original form of payment), not just a voucher, when:
- the airline cancels your flight and you choose not to travel or accept the alternative offered,
- there is a significant change you don't accept, such as a departure or arrival change of 3+ hours on domestic or 6+ hours on international flights, a change of airport, more connections, or a downgrade,
- your checked bag is significantly delayed (refund of the bag fee), or a paid extra like Wi-Fi or a seat isn't provided.
Refunds should be issued promptly: within 7 business days for card purchases and 20 calendar days for other payments. Check the DOT's current guidance at transportation.gov, since rules and thresholds are occasionally updated.
What it doesn't cover
U.S. law doesn't require compensation for delays on top of a refund. Some airlines voluntarily commit to meals, hotels or rebooking for delays within their control; the DOT publishes an airline customer service dashboard comparing them.
If your trip touches Europe, the UK or Canada
A flight leaving the EU or UK, or arriving there on an EU or UK airline, may qualify for fixed compensation under EU261/UK261. Canada has its own rules. See our guides below.